Term & Conditions

Minimum Limit for cities:

No Limit -> (Sargodha, Sheikhupura & Gujranwala)
Minimum 2000 ->
(Faisalabad, Karachi)
Minimum 3000 -> (Lahore,Islamabad,Rawalpindi,Sialkot)

Shopping bags:

If jute bag is required in your city, charges will be added.

Delivery Charges:

- Delivery Charges will apply for far away sectors/ areas of Islamabad & Rawalpindi from Al-Fatah store location(Centaurus Mall), Acc to the total distance.

Grocery Order from distance more than 10km could be shifted on the next day.

Delivery Time:

In cities i.e Lahore, Islamabad, Rawalpindi, Karachi we provide same day delivery, normal grocery delivery schedule of (3 hours) might not get followed.

Sargodha

- Extra Delivery Charges will apply for areas outside 8km range in sargodha city or order could be canceled, Acc to the total distance from Punjab Mall sargodha.

Gujranwala/Sialkot

Orders placed on sunday will get delivered on the next day.

Lahore

- Maximum stock of items you can order in a day is upto 6 (*Apply on some products).

- Delivery Charges will apply for far away areas around lahore. 

 * There could be slight difference in the price of item (city to city) 

* Image shown is indicative of actual product.

* Product packaging of actual product delivered may differ based on region and recent stock.

* We reserve the right to change our product's prices at any time without further notice as complied by our suppliers and manufactures

we provide delivery only in city areas, any order out of city area might get canceled automatically.

*Terms and Conditions apply

Please note that the prices on our Grocery website are guide prices only. The actual price you pay will be the price charged in store at the time your order is picked for delivery. The actual order value cannot be determined until the day of delivery because the prices stated on the website may vary either above or below the prices in store on the day your order is picked and delivered. When your order is delivered you may return any item and receive a full refund if you consider that the difference between the price charged and the guide price shown on the Grocery website is unacceptable.

All prices are inclusive of General Sales Tax where applicable as per Sales Tax Act 1990.The price of the items does not include the service charge which will be charged at the rates applicable to the date, time & province of your delivery. The service charge will be unchanged despite of General Sales Tax increases.

Prices of restaurant’s are as the restaurant have instructed.

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will attempt to deliver substitute lines should selected lines be unavailable unless you request us not to do so.

Although we will always try to cater for your orders, an order of large quantities of a line can only be fulfilled at the discretion of the store. For example, if you were to make an order of 10 bottles of Drink which would use up all that store's stock, the store may only deliver 5 bottles.

Pmart reserves the right to cancel any order for customers, subject to the availability, confirmations or any other issue as deemed fit by the company Your order is an offer to buy from us, at any point before the actual delivery, we may decline to supply the goods to you.

The pmart grocery service is available for non-commercial and domestic use only. We reserve the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.

To ensure availability of all our products customers may be limited to a maximum number of items.

In these terms and conditions:

Minimum Basket Charge means the Rs. Company applying on delivery at the time you are placing order, charge we apply to all orders placed on our online or mobile Grocery shops with a Basket Value which is lower than the Minimum Basket Value.

Basket Value means the value of the products in your basket when you confirm your order.

Minimum Basket Value means Rs. 3000.

Us, we, our etc. mean Pmart You, your, yours etc. mean You, the customer.

Minimum Basket Charge Application:

If you order groceries from us online, and your Basket Value is less than our Minimum Basket Value, we will add the Minimum Basket Charge to the cost of your shop. We will add the charge to your total at the check-out page, before you pay. If you go back and change your order, so that the new Basket Value is greater than the Minimum Basket Value, we will remove the Minimum Basket Charge.

We will charge the Minimum Basket Charge on all orders placed on our online or mobile Grocery shops and will be charged in addition to any delivery or collection charges.

Unfortunately we can't combine separate orders once we have processed them, so please make sure you make any changes to increase your Basket Value before you confirm your order.

We can apply charges even on the order of above Rs: 3000 in special cases, if required .

Delivery will be made to the address specified by you on the completed order form.

We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if: a. the driver has your permission and b. our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address.

Please note that we deliver goods only to specified regions within Pakistan. Delivery times will be agreed with you at the time of placing your order.

All goods must be signed for on delivery by an adult aged 18 years or over. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery.

In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time.

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

1) All electronics will be delivered at door step (Ground Floor).

2) Pmart reserves the right to refuse service of any product to or from any location.

3) Pmart shall not be liable for any interruption/delay of delivery due to causes beyond its control, including but not limited to: the unavailability, refusal of a person to accept delivery or/and force majeure.

4) Pmart reserves the right to cancel any order for customers, subject to the availability, confirmations or any other issue as deemed fit by the company. 

5) If Pmart tried to contact customer before dispatching the order and customer didn’t attend the call Pmart can cancel order without further notification.

6) If customer don't receive order without informing in advance within appropriate time after placing the order, it will be considered fraud activity. And if customer place new order he/she will maybe charged with fine on his/her next order or all future order could be canceled without any notification. 

At the time of delivery, you are requested to check your order thoroughly. In case you find the products not fresh and up to the mark you may return the product to our delivery guy.

Please be aware that some products have different return time limits and exceptions. We do not refund certain products due to health and hygiene reasons (such as Fresh, Ultra Fresh and Frozen products); personalized items etc.

In case of price changes when your order is delivered you may return any item and receive a full refund if you consider that the difference between the price charged and the guide price shown on the Grocery website is unacceptable.

If you’re returning an item because, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

When you return goods

You can return faulty or change of mind goods to the delivery driver, or call us on our Support number. When you return the goods to us, please also let us have any tags, labels and any accessories. You will need to take reasonable care of item(s) whilst they are in your possession (reasonable care includes inspecting an item, but would not extend to your opening and/or using it). If you damage items whilst they are in your possession, there may be a deduction from your refund.

Receiving your refund

If you've handed the item(s) back to the delivery driver we'll deduct the amount for the return and the rest will be paid in cash. If your item was purchased at an offer price, your refund will be based on that promotional price. Our complaint resolution time is within 5 working days. This may vary depending on the nature of complaint and solving the complaint.

CANCELLATION

You can cancel or change any of your current orders by contacting us on our support number before the dispatch of the order. For Restaurant order you can change or cancel order within 6 Minutes after you placed the order Please note that orders cannot be edited or cancelled by email.

PAYMENT

You can pay by Cash at the time of delivery of your order.

GENERAL

These Product Terms shall be governed by and construed in accordance with the laws of Pakistan and any disputes will be decided only by the Pakistani courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

COPYRIGHTS AND LABEL RIGHTS

In all its publications, the Company strives to observe the copyrights associated with the graphics, video sequences and texts used, or to use its own self-created graphics, video sequences and texts, or to offer graphics, video sequences and texts from the public domain. The trade names and trademarks used in our Internet presence, which may be protected by third parties, are subject without restriction to the regulations associated with the applicable label rights and ownership rights of their respective registered owners. Simply because a trademark is mentioned, it should not be assumed that it is not protected by third-party rights. The copyright for any published objects created by the Company remains the property of the Company. Any duplication or use of such graphics, video sequences and texts in other electronic or printed publications is prohibited without the explicit permission of the Company.

PERSONAL DATA AND COOKIE POLICY

With our data privacy declaration and the information we provide on the Internet pages we keep you informed on the purpose for which the data you provide will be used we transfer your required data to Restaurants for your order processing, in case of any unethical activity of any restaurant or any of its employee customer will notify Pmart support team and Pmart could take legal action against that activity.

RESTAURANT ORDER:

Restaurant order will be transferred to relative Restaurant by Pmart, after that respective Restaurant is responsible for that order. In case if there is anything unacceptable with the order at customer end, customer can inform that issue to Pmart support team, if Pmart will feel its important issue to address it will refer that issue to the respective Restaurant. If Restaurant will not respond effectively to the complaint, Pmart could step in to resolve the issue.